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• If you have changed your mind, you have the right to cancel your purchase within 14 days of the day you received the product you purchased on the website.
• The right of withdrawal applies only to products not used, under new conditions, in the original packaging and with all labels still attached.
Exception for some products
For some products, the right of withdrawal or return does not apply.
The exception applies to:
1. products that have been manufactured according to the user's instructions (prints or measures of the bicycle) or that have otherwise been equipped with a clear personal touch. All customized or customized products are excluded from the right of withdrawal and return.
2. products that can deteriorate rapidly or become obsolete, such as beverages and edible products.
3. products with broken seals that cannot be returned for health or hygiene reasons and that have been broken by the customer.
If the right of withdrawal or return is not applicable, it will be indicated in relation to the product.
Devaluation of used products
When you exercise the right of withdrawal provided by law, you have the right to open the packaging and examine the product to the extent necessary to assess its nature, characteristics and functioning. You have the right to cancel your purchase and get a full refund if you communicate your return or contact us within 14 days from the day you received the product and return it in the original conditions.
If the product is manipulated to a greater extent than necessary to determine its character, properties and function, we have the right to depreciate it. This deduction is carried out by comparing the value of the product at the time of return with the original value at the time of purchase. To obtain a full refund, we recommend that you return the product in its original conditions.
How to cancel your purchase/right of withdrawal
If you have changed your mind and wish to return your purchase, you must:
• communicate your return within 14 days of the day you, or a person acting on your behalf, have received or withdrawn your order.
• You can easily communicate your intention to withdraw from purchase by registered letter a.r. after contact by e-mail at: info@marchisiobici.it.
• You can also use the form for the right of withdrawal here.
Procedure for return:
1. Cancellation notice: Communication of the will to return the good with racc. a.r. within 14 days of purchase;
2. Return of the Good: the goods must be sent or returned within 14 days of the date of the communication of your will to withdraw from the purchase to the following return address Marchisio Bici S.r.l. Loc. Piangiaschi 19/A, 17017 Millesimo (SV);
3. Conditions of good: the Good must be intact and be returned in the original packaging, intact. You will be held responsible for any damage or loss during the return shipment, if such damage or loss has been caused by your negligence, for example, in the packaging of the product;
4. Delivery costs: the delivery costs are borne by the customer;
5. Examination of goods: once you have reached our warehouse the goods will be examined to assess any damage or tampering not resulting from the transport; only after checking the integrity of the goods we will provide for the reaccreditation of the sums;
6. Refund: within 14 days of return of the purchase we will provide, through the payment method used by the customer, where not otherwise agreed, to make the refund. We will not refund until we have received the product or until you prove you have sent it to us. If you return only part of an order, the transport will not be refunded.
7. Expenditure: the only expense of the customer will be those relating to the return of the product.
In case the customer opts for the replacement of the product with another different the sending expenses of the new product will be at its expense.
In case of return of an entire order, the refund will include the shipping costs (for sending to the customer) paid at the time of purchase. However, this only applies to the cost of standard transport. Additional shipping costs resulting from the choice of a more expensive shipping option will not be refunded.